I have been in the health technology bubble for the last 18 months, reading, listening and debating with others in the bubble, about the impact that AI and machine learning will have on healthcare. It is tremendously exciting stuff and very hard not to get carried away when you see some of the work that is being done around the world in this space.
But like many of you, I have an existence outside of this rarefied atmosphere, in the real world of health and care delivery where timely access to the right safe, high quality care in the right place from professionals who have the time and space to really listen is becoming harder to find.
When these two worlds collide, cynicism and frustration are not infrequent responses. Cynicism from health professionals who have been promised “game-changing” innovations to make their lives easier before, and frustration from technology advocates who struggle to be heard in a pressured and noisy system.
My reflections as an evaluator so far are: